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Customer Service at Walmart in Town

The Walmart located here has some of the worst customer service I have ever experienced. Employees are rude for no reason, and this has happened on numerous occasions. In the automotive center, there are individuals attending the counter that have no idea what they are doing, and no idea what they are talking about. When you try to tell them that they have entered your information or your vehicle’s information incorrectly, you are met with a dirty look and sarcastic comments. To find a manager or anyone in charge in this store are nearly impossible.

In the fabric and craft department, there is no one to be found most times I have been in the store. When I have gone to an employee (when I could find one) to ask for assistance, they act as if they have better things to be doing than to be helping me. If they have better things to be doing than staring up at a shelf pretending to be working, then maybe they should not be at work. I got a glimpse of what one was doing on the computer, they were just on the Walmartone website, browsing aimlessly at random things.

I have never received such bad customer service in any other establishment. This store and maybe even this company needs to review their hiring and training policies for employees. I have worked in retail in the past and I know that if I had acted like any of these people that I have come in contact with in this store, I would have been fired for such performance.

Multiple trips to this store have not changed my opinion. I try not to let one bad experience color my judgment of an establishment, but this has happened here on several occasions.



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